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Administrator Individual Pensions

Location: Dublin, Leinster, Ireland


This position is no longer open.

Job Number: 1030

External Description:

This role is a 12 month fixed term contract based at our site in Cherrywood (Dublin 18).

An exciting administrator role has arisen in the Individual Pensions team.

You will report to the Team Leader and will work within a team of 12. 

Purpose of the role

To provide excellent service to our customers & brokers. Bringing value for our policy holders through;

  • Going above and beyond what is required to meet their needs
  • Resolving any issues first time
  • High Quality Administration

Duties & Responsibilities

  • All aspects of administration on customer policies
  • Respond to emails, driving first point resolution as much as possible
  • Establish relationships to understand what the customer or broker needs
  • Protect our customers and Aviva by preventing fraud and meeting our legislative requirements
  • Deal with customer complaints and log appropriately
  • Understand and drive our purpose
  • Prioritise and manage your own workload to meet the varying needs of customers and brokers
  • Make decisions in the interests of customers which are adequately balanced and reflect fair customer outcomes
  • Work closely with other members of the team and offer support to others to help them tackle customer and broker challenges 

Skills & Experience required

  • Knowledge of regulatory requirements; including conduct risk, money laundering, financial crime and Data Protection
  • An understanding of Micorsoft Office
  • Strong written and verbal communication
  • Problem solving skills
  • Highly organised

What will you get for this role?

  • A competitive salary depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Connor McCormack in the Resourcing team on +44 121 234 7638 or

Job Number: R-84003

Community / Marketing Title: Administrator Individual Pensions

Location: Dublin, Leinster, Ireland