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Claims Administrator

Location: Eastleigh, England, United Kingdom


Job Number: 339

External Description: If you enjoy business administration and want to work for a department that cares like crazy about its customers, its people and the communities it operates in, then are you ready for an exciting new challenge? As part of our expanding Administration Team, Income Protection Claims are recruiting for the following position… Administrator Full Time Permanant Overview of Department We have a full-time permanent vacancy working in a claims environment providing expertise and support to Aviva customers (internal & external), intermediaries and suppliers. This role is based at our offices in Eastleigh. As a team, we handle approximately 1,200 new claims per year, in addition to managing our existing 3,200 claims. Our role is to provide administrative support to the department, ensuring each task is handled effectively and to provide our customers with a fair and efficient service. About the Role Salary starting at £17,000. Benefits: * Annual performance related pay & bonus * Staff Pension Scheme * 25 days' holiday (+ bank holidays) +Many more Flexible Benefits The main purpose of this role is to provide administration support to the case managers and wider department. Main responsibilities will include; Dealing with customer queries Setting up and paying supplier invoices Ensure that prompt and accurate payments are released and appropriate remittances are sent to our customers Data inputting and maintenance of excel spreadsheets Scanning General office duties This role has pay progression frameworks and will be suited to someone who would like to work in a busy open office alongside a team of people in a varied admin role. Training will be provided on a 1:1 basis in the workplace and on team over an initial period, depending upon your level of experience, and you will be gradually supported into working effectively on an independent basis. Key Responsibilities Provide general administrative support to the Case Managers and wider department as required, including chasers, photocopying etc Produce and check monthly claims payment run, ensuring accurate payments are released and appropriate remittances are sent to our customers Ensure prompt and accurate payment of medical and supplier fees Communicate (written & verbal) with customers (internal & external), intermediaries and suppliers resolving queries to a satisfactory conclusion Scanning of documents as appropriate Experience Skills & Qualifications Educated to GCSE Level or equivalent, Grades A-C to include Maths & English PC literate - essential Good numeracy skills Good planning and organisational/time management skills. Able to work independently and as part of a team. Ability to communicate well and build good relationships with both internal and external customers. Additional Information: Bring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Job Number: R-72551

Community / Marketing Title: Claims Administrator

Location: Eastleigh, England, United Kingdom