Premium Collection Adminstrator

Location: Dublin, Leinster, Ireland


Job Number: 1139

External Description:

A position has arisen within the Customer Experience area in the Premium Collections team. This is an excellent opportunity to learn new skills and further your experience in a vibrant and meaningful environment.

This is a busy area of the business, combining working towards tight deadlines with providing outstanding customer service.

Duties & Responsibilities

  • Processing customer payments: cheques, efts, card payments
  • Processing premium refunds and direct debit updates
  • Assisting with policies and accounts reconciliations
  • Maintaining team mailbox and reviewing queries in timely manner
  • Supporting the Team Leader in providing excellent customer service at all times
  • Maintaining high standards of communication to our internal and external customers
  • Liaising with customers and brokers in relation to queries that arose
  • Work together with the Life Claims, Existing Business, New Business and Pension teams

Skills & Experience required

  • Strong verbal written & communication skills
  • Good PC skills
  • Energy, drive and a ‘can do’ attitude
  • Have a strong customer focus delivering outstanding customer service
  • High level of accuracy and attention to details
  • Experience working under pressure to deadlines
  • Ability to work as part of a team
  • Have a good knowledge of Life and Pensions products and their features

What will you get for this role?

  • A competitive salary depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme 

Additional Information

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.

Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Connor McCormack in the Resourcing team on +44 121 234 7638 or

Job Number: R-88667

Community / Marketing Title: Premium Collection Adminstrator

Location: Dublin, Leinster, Ireland