Customer Service Administrator

Location: Dorking, England, United Kingdom


Job Number: 630

External Description: Additional Job DescriptionAdditional Job DescriptionLife is full of unexpected twists and turns but for every situation, Aviva is on hand to make things simple and support our customers. Joining our Pensions Administration team you'll have a vital role to play. Within our Pensions team, every one of our people is a great communicator and listener. Our professionals resolve pension administration management with the maximum efficiency and minimum fuss, in an attractive environment. We are recruiting for a number of Administrators and Call Handlers to join our teams on a permanent basis or on a fixed term contract. You will be responsible for undertaking a range of administrative and technical support duties and you'll enjoy taking personal responsibility for your own workload, continually re-organising and prioritising to ensure you deliver great service for our customers. We're expanding our current teams and are keen to recruit both experienced pensions administrators and claims handlers or people looking to take on a new challenge. Previous experience is beneficial but not essential as full training will be provided. The role Provide an excellent standard of customer service to all external and internal customers Taking personal ownership and responsibility for resolving enquiries from clients promptly Successfully handling and resolving customer complaints where required Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner Has a good understanding that the quality and timeliness of the work produced will impact on the effectiveness of the department and how others perceive it Assisting in reviewing, developing and implementing changes to work practices Ensuring all systems and databases reflect a true customer position Providing factual information in line with customer queries and demands Working collaboratively to achieve our team service level agreements Skills & Experience required 5 GCSEs (or equivalent) at Grade C or above, including Maths and English Strong customer service experience, ideally from within Financial Services, however candidates with retail or hospitality experience who have a passion for customer service will also be considered IT literate, with experience of using Microsoft packages Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities High level of accuracy Excellent communication and numerical skills Flexible Team Player Positive Attitude What will I get from this role: The salary for the role is between £17,500 and £20,000 depending on experience Defined contribution pension scheme Generous holiday allocation of 25 days plus bank holidays Excellent flexi-benefits package The office is located 5 minutes walk from either Dorking Deepdene and Dorking Main station Onsite facilities include a restaurant Additional InformationBring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Louis Fogg in the Resourcing team on 0121 234 6674 or

Job Number: R-75805

Community / Marketing Title: Customer Service Administrator

Location: Dorking, England, United Kingdom