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Customer Expert

Location: Perth, Scotland, United Kingdom


Job Number: 706

External Description: Customer Expert Are you looking for a challenge in a unique service centre environment where customer is key and we measure ourselves against our values not targets? Can you help guide our customers at a time they need us? Can you get to their real need and help us deliver a personable customer experience? Do you enjoy working on a wide range of tasks and working in a supportive environment? #notargets #customer #greatcustomerexperience #diverseworkforce #equalopportunites #flexibleworking We are recruiting a 9-month fixed term position, working full time hours and part time hours (part time candidates need to be able to commit to 7 weeks full time training). Our Perth office is bursting with opportunities for the right like-minded person. You don't need previous industry experience, as a full training programme will help you to learn about our products and customers. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs. If this is you and you like the look of the team, then click to apply for a place on one of our assessment days in Perth for our positions. Duties & Responsibilities: You'll deal with inbound calls, from both new and existing customers, make follow up calls to customers and internal departments where necessary and build rapport with each customer. You'll understand their needs through conversational questioning skills, taking ownership and resolving each situation to meet our customers needs. You should also have: Good communication skills, both written & verbal Good attention to detail and quality Flexible attitude towards change Positive attitude and strong desire to meet customers needs An inquisitive mind Shift pattern: Our opening hours are 08.00-22.00 Monday to Friday, 08.00-18.00 Saturdays and 09.00 – 17.00 Sundays. You would be required to be flexible with these hours as shifts for this role are on a rota basis. We are also open on Bank Holidays. Benefits: Starting salary of £17,000 pro rota, depending on experience and qualifications Defined contribution pension scheme Annual performance related bonus and pay review Income Protection Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family. (Some exclusions apply) Excellent flexi-benefits package Onsite Parking Onsite Gym Assessment Days: Commencing 11/02/2019 on Monday, Wednesdays and Fridays from 9:30am – 12:30pm Spaces are limited so please do not hesitate in applying for these roles. Earning Potential: Typically, our Customer Experts will progress from the starting salary of £17,000 to £18,500 on reaching the standard required after training is completed. Your development will continue in the role over time. On average we see people reach an advanced level after 18 months, where salary would rise again to £20,500. You can then continue to excel in the role and become one of our experts in department earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations. We can't wait to meet you at an assessment day soon. Here's a video on what our colleagues have to say: Additional Information: Bring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty. One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Anum Kassam on 0121 234 6678 or We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Number: R-77801

Community / Marketing Title: Customer Expert

Location: Perth, Scotland, United Kingdom