Customer Service Consultant

Location: Sheffield, England, United Kingdom


Job Number: 959

External Description: Are you a problem solver with a logical approach and an eye for detail? Are you able to learn fast and stay calm under pressure? Are you a strong communicator with a sympathetic ear? If the answer is yes, and you are as passionate about customer service as we are, then you'll fit right into our supportive and friendly team. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. In Sheffield we speak to a wide range of customers. As you look to answer all of their queries, and provide them with the very best service, your performance won't be measured against rigid targets, but against important values like kill complexity and care more. In other words, it's the quality of the personalised service you offer that we're interested in. There's a great team spirit here in Sheffield. We really enjoy coming into work. So much so, that the average length of time people spend with us in this team is nearly seven years. It just shows how rewarding, interesting and important these positions are. It's all because we're united in our purpose to create a better future. But don't take our word for it. Hear what our colleagues have to say about the role: You'll be working full-time, 35 hours a week. And in return, we'll give you: Starting salary of £17,250 - £22,000 depending on skills and experience 25 holiday days plus bank holidays so you can take some well-earned down time (and if that's not enough, you can also buy up to 5 extra holiday days – or sell 5, if you'd prefer to boost your income.) We have a self-led learning culture so you'll have lots of scope to broaden your horizons. Planned increases in salary as you complete your training stages along with other recognition awards Our step pay progression allows you to develop in the role at your pace, moving up the pay scales with experience, eventually excelling in the role to become one of our experts in department. Beyond this there are numerous opportunities within our business for people with the right skills, behaviours and attitude to continue to progress their career and aspirations The opportunity to earn a bonus for reaching your goals, doing a great job and going the extra mile Up to 40% off loads of Aviva products, plus up to 15% off for friends and family A generous pension (we'll put at least 8% into your pot) Discounts on things like cinema tickets, groceries, clothing and electronics Volunteering days with your team, so you can give back together Discounted healthcare membership to help you take good care of yourself On top of the nitty-gritty, we also give our colleagues the chance to be themselves. We're proud to be different, so we want you to bring your whole self to work. Oh and by the way… We're all about welcoming people no matter where they're from, how old they are or what disability they have. In fact, we don't see age, race, ethnicity, disability, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or caring responsibility. We welcome absolutely everyone. It's time to apply If you like the sound of all that, we'd love it if you could submit your application online, simply because it's much easier for us to have all our applicants in one place. But if you need a different way to apply, please give Hannah Mendez a call on: 0121 234 7629 or ping her an email at: As a Disability Confident employer, we've made a commitment to guarantee an interview to anyone with a disability, providing they meet the minimum criteria for the post. (Basically, this means you'll need to have any qualifications, skills or experience that are defined as essential to perform the role.) Just apply through the website and then email to let us know that you meet the conditions for the guaranteed interview scheme.

Job Number: R-86076

Community / Marketing Title: Customer Service Consultant

Location: Sheffield, England, United Kingdom