Customer Experience Contact Centre Agent

Location: Dublin, Leinster, Ireland

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Job Number: 975

External Description: The Contact Centre Administrator team have several fixed term contract vacancies available in our Cherrywood office. This is an excellent opportunity to learn new skills and further your experience in a vibrant and challenging customer environment. As a Contact Centre Administrator, you will: Make and receive calls delivering what matters Respond to email demand, driving first point resolution as much as possible Build relationships to understand what the customer/broker really wants Protect our customers and Aviva by ensuring your activity prevents fraud and meets our legislative requirements Deal with customer complaints and log appropriately Understand and drive our purpose Prioritise and manage your own workload to meet the varying needs of customers/brokers Make decisions in the interests of customers which are properly balanced and reflect fair customer outcomes What makes you stand out? You will ideally have knowledge of regulatory requirements; including conduct risk, money laundering, financial crime and data protection but this is not essential You understand the key lifetime events for customers and how this impacts them You possess strong verbal and written communication You have willingness to progress with relevant industry exams to increase knowledge over time What will you get for this role? Competitive salary depending on skills, experience and qualifications Generous defined contribution pension scheme Annual performance related bonus and pay review Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme Equal opportunity and additional information One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Alice Neal in the Resourcing team on 0121 200 5926 and alice.neal@aviva.com.

Job Number: R-84943

Community / Marketing Title: Customer Experience Contact Centre Agent

Location: Dublin, Leinster, Ireland